Refunds
All services are non-refundable but will be more than happy to schedule a corrective service free of charge. The service must be a mistake from the service provider not something you might have changed your mind about after the services were performed. In the event of a disagreement, a re-service must be validated by management. Customers have 48 hours to contact the salon to receive a complementary service to discuss any dissatisfaction. Corrective services will not be allowed five days pass initial service date
No shows
In order to respect the time of our stylists, all appointment no-shows are subject to a $25 no-show fee. Please be advised if you no-show on a rescheduled appointment (a second no-show) I will not schedule any future appointments without first collecting full payment for your needed service(s).
24 hour Cancellation policy
I understand that due to your busy schedule you may have to cancel or change an appointment with us. In order to respect the time of both our clients and our staff, simply asks that you notify us of cancellation or at least 24 hours prior to your appointment. If an appointment is rescheduled 3 or more times within the 24 hour window, you will be placed on walk-in basis only for future services.
This policy ensures that stylists have ample time to fill the appointment slot. Should you need to cancel your appointment less than 24 hours prior to the scheduled service, you will be charged a $25 fee at the time of your next service.
Late arrivals
Please be courteous to your stylist and fellow clients by arriving on time (or early) to your scheduled appointment. If you are more than 10 minutes late for your appointment and you have not notified your stylists, there will be a $15 late fee imposed. Clients arriving more than 20 minutes late for your scheduled appointment will forfeit the original appointment and be rescheduled.
